Introduction

Group Four Building Surveyors was established on 1 March 1999.

We operate throughout Victoria providing building surveying, building inspection and building consultancy services. We are market specialists in the domestic buildings market as defined in the Shergold and Weir report, Building Confidence: Improving the effectiveness of compliance and enforcement systems for the building and construction industry across Australia (February 2018). In other words, we are market specialists in class 1 and class 10 buildings as defined in the National Construction Code.

We exist to care, innovate and deliver and it t is our objective to be the most trusted building surveying and inspections company based on a core set of principles and ethics: all relationships matter, always committed, solutions minded, keep learning.

Our mission

We care | We innovate | We deliver

Our vision

To be the most trusted building surveying and inspections company.

Our core values

  • All relationships matter
  • Always committed
  • Solutions minded
  • Keep Learning.

Our quality management system establishes unified requirements and principles in respect of quality across all departments within the business.

Policy Statement

We are guided by the following principles in respect of quality:

Customer (builder & consumer) orientation

  • Become a bastion of trust for existing and future customers
  • Become a bastion of knowledge for regulatory requirements and changes
  • Study and understand the current and future needs and expectations of customers
  • Delivery of services within scope of expertise and requirements
  • Assess and take steps to improve customer satisfaction with the quality of documents and services.

Leadership

  • Create a positive image of ourselves as a supplier
  • Establish objectives for continual improvement and create conditions to achieve this objective.

Employees

  • Ensure continual professional development/training of employees
  • Engage employees in process improvement and build a quality culture
  • Improve the employee motivation system

System and process approaches

  • Manage interconnected business processes as a system
  • Evaluate process productivity and efficiency to improve them

Continual improvement

  • Strive for excellence and compliance in everything we do
  • Optimise and standardise all processes using cutting-edge technology and/or automation, where possible
  • Provide resources and incentives for continual improvement
  • Aim efforts at reducing expenses, improving productivity and efficiency of processes.

Well-founded decision making

  • Make decisions and act based on actual data analysis of process characteristics and quality management system status

Mutually beneficial relationships with stakeholders

  • Form strategic relationships with stakeholders aimed at improving the quality of supplied products and services
  • Increase mutual trust, respect and responsibility for the sake of customer satisfaction and constant process improvement.

Commitment

The commitment to, and management of, this Quality Policy is essential for us to achieve our stated objective.

We undertake to comply with this Quality Policy to increase the effectiveness and efficiency of the quality management system to improve the quality of the built environment and to better serve our customers.